Refund Policy

Welcome to Lunea. We aim to provide high-quality products and a smooth shopping experience. Please read our Refund Policy carefully before placing an order.

1. No Refund Policy

• We do not offer refunds once an order has been placed, confirmed, and delivered.
• All sales are considered final.

2. Exceptions (If Applicable)

Refunds may only be issued in rare cases such as:

• The item is out of stock after payment confirmation
• You received the wrong product and exchange is not possible
• A major issue confirmed by our support team

3. Damaged or Defective Items

• If you receive a damaged or defective product, you must contact us within 3 days of delivery.
• Clear images or videos of the issue must be provided for verification.
• After review, we may offer an exchange or store credit (refunds are not guaranteed).

4. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after ordering
• Incorrect size selection by the customer
• Minor color differences due to lighting or screen resolution
• Used or washed items

5. Refund Process (If Approved)

• Approved refunds (rare cases) will be processed through the original payment method or store credit.
• Processing time may take 7–14 working days.

6. Contact Us

For any questions regarding refunds, you can contact Lunea through our official website or social media channels.