Shipping Policy

Welcome to Lunea. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

1. Order Processing Time

All orders are processed within 1–3 working days after confirmation.
Orders are not processed on Sundays or public holidays.
In case of high order volume, processing may take slightly longer.

2. Delivery Time

Delivery usually takes 3–7 working days after dispatch.
Delivery time may vary depending on your location and courier service.

3. Shipping Charges

A standard delivery charge of Rs. 199 is applied on all orders.
Shipping charges will be added at checkout before order confirmation.
Any promotional free shipping offers (if available) will be clearly mentioned on the website.

4. Exchange Policy & Charges

Exchanges are only accepted for damaged, defective, or incorrect items.
Exchange requests must be made within 3 days of delivery.
In case of exchange, delivery charges will be paid by the customer.
Customers are responsible for paying shipping charges for sending the item back and receiving the replacement item.

5. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.
You can use the tracking number to check your delivery status.

6. Delivery Delays

Delays may occur due to weather conditions, courier issues, strikes, or public holidays.
Lunea is not responsible for such external delays.

7. Incorrect Address

Customers are responsible for providing correct shipping details.
We are not responsible for delays or failed deliveries due to incorrect addresses or contact information.

8. Undelivered Orders

If a parcel is returned due to customer unavailability or incorrect details, re-delivery charges may apply.

9. Contact Us

For any shipping-related queries, feel free to contact Lunea through our official website or social media pages.