Terms & Conditions

Welcome to Lunea. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • These Terms & Conditions apply to all visitors, customers, and users of our website.
  • By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
  • We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Products & Availability

  • All products displayed on our website are subject to availability.
  • We make every effort to ensure that product descriptions, images, colors, and prices are accurate.
  • Slight variations in color may occur due to lighting, photography, or screen display settings.
  • We reserve the right to discontinue any product at any time.

3. Pricing & Payments

  • All prices are listed in PKR and are subject to change without notice.
  • Payments must be completed before order processing.
  • We may offer Cash on Delivery (COD) and online payment options depending on availability.
  • In case of pricing errors, we reserve the right to cancel the order and refund any payment received.

4. Order Confirmation

  • After placing an order, you will receive an order confirmation message or email.
  • Receiving an order confirmation does not guarantee acceptance of the order.
  • We reserve the right to refuse or cancel any order due to stock issues, incorrect pricing, suspicious activity, or incomplete customer information.

5. Shipping & Delivery

  • Delivery timelines may vary depending on the customer’s location and courier service.
  • We are not responsible for delays caused by weather conditions, courier issues, or public holidays.
  • Customers are responsible for providing accurate shipping information. Incorrect details may result in delayed or failed deliveries.

6. Exchange Policy

  • Exchanges are only accepted for damaged, defective, or incorrect items.
  • Customers must contact us within 3 days of receiving the order for exchange requests.
  • The item must be unused, unwashed, and returned in its original packaging with tags attached.
  • Exchange requests without proof (such as images) may not be accepted.

7. No Refund Policy

  • We currently do not offer refunds on delivered orders.
  • Refunds may only be considered in exceptional cases where the product is unavailable after payment confirmation.

8. Intellectual Property

  • All content on this website including images, logos, designs, text, and graphics belongs to Lunea.
  • Unauthorized use, copying, or reproduction of any content is strictly prohibited.

9. Privacy & Security

  • Customer information is kept confidential and used only for order processing and customer support.
  • We do not sell, trade, or share personal information with third parties without customer consent.

10. Limitation of Liability

  • Lunea is not responsible for any indirect, incidental, or unexpected damages resulting from the use of our products or website.
  • Customers are responsible for reviewing product details before placing an order.

11. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact Lunea through our official website or social media platforms.